YOUR FLAT RATE QUOTE:
● Your flat rate quote is based on the detailed description of your move. In order to keep the quote accurate please double check inventory, flights of stairs or availability of elevators, and that all items which require disassembly are included in the quote.
● All boxes should be packed and furniture emptied prior to your movers arrival.
● If there are additional items we will adjust on site at the rate of $1.00-$2.00 per cubic foot; generally $5 per medium box or equivalent.
● If items require complex dis/re-assembly, such as storage bed frames, large wardrobes, etc, we will charge our standard hourly rate for additional time required. If you’d like to handle these yourself please do so prior to your movers arrival.
● Tolls and parking meters required to go to or from your location will be added to the job total.
PAYMENT & GRATUITY:
● For job totals under $500 we accept cash or credit card (+3.5% service fee) for payment. For job totals over $500 we require credit card or Venmo for payment.
● If you are *completely* satisfied with your move 10-25% gratuity for the crew is greatly appreciated, at your discretion of course!
LIABILITY:
● We are extremely careful with our customers’ belongings and the vast majority of our jobs go off without a hitch. But in the event of damage please submit photos via email on job completion. By default, as required by the Department of Transportation, your belongings will be covered with basic coverage of $0.60 cents per pound per item. If you would like to additionally insure your high value items please contact movinginsurance.com and select the level of liability & deductible coverage required. Additional coverage must be purchased at least 48 hours in advance and additional handling fees for covered items may apply.
● We cannot accept responsibility for damage to particle board items, house plants, or damage caused by furniture that will not fit through a narrow space without full disassembly.
● We are not able to pack or move jewelry or cash. Please secure all high value items prior to our crews arrival. We can’t accept responsibility for items left behind at the pickup location or misplaced after the move. Please do a walk through before our crew leaves the pickup location and after completing the move to confirm all your items are accounted for and in good condition.
ADDITIONAL CHARGES:
● If there is not available parking near your building entrance and we have to move your items over 100 ft from our truck to their destination there will be a long push charge of $50 per 100 ft additional distance per 300 cubic ft of inventory. This is a rare occurrence but is standard among flat rate moving companies to account for the additional time required for the move. A long push may also be required if there is a service or interior route over 100 ft long in your building.
● If we are delayed from completing a job while on site we will charge our standard hourly rate for wait time required.
● In general, the more prepared our customers are in advance the better we can anticipate and avoid obstacles on the day of your move. We take great pride in our reputation as honest, hard working movers, and aim to complete every move as efficiently and safely as possible!
CUSTOMER RIGHTS & RESPONSIBILITIES:
● Please follow the link below for the Federal Motor Carrier Safety Association on your rights and responsibilities
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